Shipping & Returns

Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

You may return most new, undamaged items within 30 days of delivery for a full refund after contacting us immediately to report a problem. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We ship 6 days a week (Monday through Saturday) unless there is a US Mail Holiday, and try to ship within 1-2 Business Days unless otherwise noted on our Home page. If it is an existing one-of-a-kind product it will go out immediately; if it needs to be created, we will notify you of the turnaround time it will take to create prior to shipping if it is not specified in the product listing.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If we are shipping internationally to you, please be aware that your order may get held up in customs causing additional delivery time or possibly incur extra fees.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.